Grievance Redressal
We are committed to providing a transparent and efficient mechanism for resolving consumer concerns. Your satisfaction and trust are our priorities.
Our Commitment
Consumer Protection Policy
In accordance with the Consumer Protection (E-Commerce) Rules, 2020, we have established a robust mechanism to address grievances related to the products and services offered on our platform. We aim to acknowledge all complaints within 48 hours and provide a resolution within one month from the date of receipt.
Redressal Process
File an Issue
Contact our support team via email or the helpdesk for initial resolution within 48 hours.
Internal Review
If unresolved, your case is escalated to our quality assurance department for a deep-dive analysis.
Grievance Officer
Final escalation level where the designated officer reviews the case as per consumer protection rules.
Resolution
A formal resolution letter is shared with the customer detailing the outcome and actions taken.
Grievance Officer
If your concern has not been addressed at our support levels, you may reach out to our designated officer:
- NameMr. Dev Karwa
- DesignationGrievance Redressal Officer
- Emaildevkarwa1973@outlook.com
- Phone+91 76110 77344
- HoursMon - Fri, 10:00 AM - 6:00 PM
- AddressNutrivia Head Office, Plot 3A, Sector 2, Jodhpur, Rajasthan - 342006, India
Pro-Tip
Always quote your **Order ID** or **Ticket Number** in all communications with the Grievance Officer to ensure a faster resolution.